Quick answers about BinaxPay Business onboarding, accounts, cards, payments, security, AI assistant, and support.
Most applications are verified within the same business day once all documents are correctly submitted. Complex ownership structures or enhanced due diligence may take longer.
Registered companies, startups, and sole traders from supported jurisdictions. An authorized representative must complete KYB/KYC and provide corporate documents.
Typically: recent company registry extract, articles/incorporation, directors and UBO IDs, proof of address, and (if applicable) an ownership chart. We may request additional information to satisfy regulatory requirements.
Yes. Each verified business receives a dedicated IBAN for incoming and outgoing payments, improving reconciliation and transparency.
We support SEPA for EUR, SWIFT for international transfers, and domestic rails where available. Transfer speeds and cut-off times depend on the rail and destination.
Fees and indicative FX rates are shown in your dashboard and on the Pricing page before you confirm a transaction. No hidden fees.
Yes. Invite team members, assign roles and permissions, and configure approval workflows for payments and card spend.
Yes. Export statements in common formats and connect via our APIs or available connectors to popular accounting/ERP systems.
We provide physical and virtual business cards on major card networks. Set per-card limits, enable/disable online or contactless usage, and freeze/unfreeze instantly.
Yes. Send and receive SEPA and SWIFT transfers with transparent fees, compliance checks, and status tracking.
We apply strong encryption, MFA, continuous monitoring, role-based access, and GDPR-compliant processing. Funds move through regulated financial and payment networks.
Our built-in AI assistant helps navigate the dashboard, summarize activity, and draft routine requests. It is for BinaxPay users only and is not offered as a standalone service.
Yes. We use essential cookies to support secure sessions and preference recall for the AI assistant. See our Cookie Policy for details and controls.
Email [email protected]. Verified customers can also message support in the dashboard. We aim to resolve most requests promptly.
We do not support illegal activities, sanctions evasion, or other prohibited categories listed in our Terms & Conditions. Accounts may be suspended for violations.
Yes. Request closure via support. After final checks and settlement of any pending items, remaining funds are transferred to your nominated account.